Nowspy.com - Spy Equipment and watch wholesaler

Newsletter

Warranties

All merchandise distributed by Nowspy.com carries a Ninety (90) Day Limited Warranty on parts and labor, these items may further be covered by a 1 or 3 year when indicated under the manufacture warranty. NOWSPY.COM MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR FITNESS FOR ANY PARTICULAR PURPOSE OR MERCHANTABILITY. No agent, employee or representative of Nowspy.com is authorized to bind nowspy.com to any affirmation, representation, or warranty, oral or written, unless by separate written instrument designed by Nowspy.com, which by its terms state that it is included as part of this sale and agreement.

 

Return Policy

All requests for returns, refunds or exchanges must be made within 48 hours of delivery confirmation by the shipper. Nowspy.com will replace, refund, or credit your account for returned item(s) at our discretion. Do not attempt to return any item(s) until you have received a Return Authorization number (RA#) or we will not accept the item. Products purchased on Nowspy.com may only be retuned for a credit or replacement only if you have received the wrong product as compared to what you originally ordered and paid for or the product is defective. Any product that has been used in anyway will not be accepted as a return. All products are tested before shipment to insure they work properly and are unblemished. Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of Nowspy.com.

 

 

Upon receiving an RA#, please keep the following in mind:

1. Items damaged in transit are not the responsibility of nowspy.com. Please make a claim with, UPS, FedEx, or DHL.

2. Any item to be returned must be shipped within 5 business days of receipt and be in new and sellable condition, (undamaged and in original packaging). There must be no marks on the item and the item must not have been used.

3. There are no returns accepted on product accessories. The entire package must be returned.

4. There may be a restocking fee for each item returned. This will be deducted from the return amount.

5. Equipment returned with no RA# will not be accepted for return credit and will be returned to the customer upon request and at the customer's expense.

6. Nowspy.com shall not be responsible for any shipping charges unless the wrong product was shipped in error.

7. Special orders, sale, discontinued, or promotional items are not returnable.

8. Any item that has been used or modified is non-returnable.

9. Shipping and handling charges are non-refundable.

10. Customer is responsible for return postage/shipping fees. Returns must be shipped via an insured carrier. We suggest UPS to ship your package. Call 1-800-PICKUPS (742-5877) to find a location near you.

 

If the above requirements are met, then the item(s) may be shipped back to us for credit.

? Return Shipping Instructions

? It is the customer's responsibility to wrap the item(s) in a protective manner and place it in a shipping box taped and sealed.

? Shipping costs and tracking are the responsibility of the customer.

? Items must be returned by a traceable method (i.e. UPS, FedEx, DHL, etc)

? The customer is responsible for the goods until we receive them.

? The RA# must be clearly marked on the outside packaging of the shipping box.

? Return items must be shipped to either Nowspy.com or directly to our supplier. For address information please contact our Customer Care Team.

 

Claims

Receipt of goods shall be deemed acceptance of the goods received. All claims for defective goods or revocation of acceptances, for shortages, for delays, or failures in shipment or delivery, or for any cause shall be deemed waived and released by the Customer unless it is made in writing within 48hrs after receipt of goods. All claims must state specifically and in reasonable detail the nature of all objections, and must be accompanied by delivery receipt or photocopy of the sales order or packing slip. Any delivery not placed in dispute in a timely manner shall be paid for by the Customer and all uncontested amounts due shall be paid by the Customer with terms specified. As a condition to making a claim for missing or damaged goods sent, the Customer is responsible for initiating and pursuing with the carrier.


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